Under the terms of Law no. 144/2015 of 8 September, it is advised that in the event of a dispute over the supply of goods, the consumer (natural person when acting for purposes that are not included in the scope of his activity commercial, industrial, craft or professional) may resort to an Alternative Dispute Resolution Body.
The competent authority shall be the following:
CIMAAL - Centre for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Address: Nest of Companies, ANJE Building, Estrada da Penha, 3rd floor, room 26 - 8000-131 Faro
More information at Portal do Consumidor (www.consumidor.pt)