Complaints & RAL
Our company has an online complaints book for its customers.If you intend to submit a complaint to an article or product purchased or other matter, it deserves our best attention. Please contact me first to have the opportunity to resolve your problem.
Give us a chance …
Electronic Complaint BookIf you want to proceed with your complaint, use the Electronic Complaints Book(https://www.livroreclamacoes.pt/).
Online Dispute Resolution
A website has been created by the European Union, to support consumers wishing to submit litigation complaints that are involved.
In this context, Webfarus provides the necessary information to exercise your right of complaint with an official entity, third and impartial to the process, (dispute resolution entity) that will help you resolve the dispute in question.
Official website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT to expose your dispute.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution or guidance of any conflict, before opening litigious processes in the Courts.
As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than the judicial process.